TERMS OF SERVICE
We are Full Profile Operations OÜ, a company established and existing under laws of Estonia, with registry code 14114227, located at Estonia (hereinafter “we”, “us” and “our”) and we operate the Full Profile web site at www.full-profile.com (hereinafter “Web Site”) and its sub domains, including the software, databases, interfaces, associated media, documentation, updates, new releases and other components or materials incorporated therein or integrated therewith (hereinafter “Full Profile Platform”).
With Full Profile Platform we are providing our customers with a web–based client research tool intended for marketing purposes. Through the Full Profile Platform we carry out various enquiries from public resources, conduct data enrichment service and provide sophisticated structured reports, helping our customers create reliable profiles of the clients. Our services made available via Full Profile Platform is hereinafter referred to as “Full Profile Service”.
The term “Customer“ or “you” refers to a natural person or legal entity who has concluded this agreement with us. By accepting these Terms of Service and using Full Profile Service, you confirm that you have carefully read and understood these Terms of Service and you agree to be bound by these Terms of Service and conditions and policies referenced herein. When accepted by you, these form a legally binding agreement (“Agreement”) between you and us for using the Full Profile Service.
1. FULL PROFILE SERVICE
1.1. Subject to Terms of Service we provide you with our Full Profile Service.
1.2. You may use our Full Profile Service for your client research and marketing purposes. Use of Full Profile Service consists of uploading relevant and known client information into the Full Profile Platform and receiving our enriched research reports, accustomed to your requests. Once the report is available you will receive a notice to your e-mail. Reports will remain available and accessible to you via Full Profile Platform.
1.3. We are dedicated in developing the Full Profile Service, for the purposes of providing you with the best service. Thus, we reserve the right to change and amend the Full Profile Service. For latest Full Profile Service description please click here: www.full-profile.com
2. USING THE FULL PROFILE SERVICE
2.1. To get started, you will need to register via Web Site and accept the Terms of Service. By doing so, you confirm that any registration information submitted by you is true, accurate and complete, and you consent to use Full Profile Service in compliance with these Terms of Service.
2.2. In order to enter into the Terms of Service, you must be at least 18 years of age and have active legal capacity. If you are acting on behalf of a legal entity, the legal entity must be duly incorporated and also have full legal capacity. When acting on behalf of a legal entity you represent that you have full legal authority to bind that entity.
2.4. The Agreement is considered entered into as of accepting the Terms of Service. For avoidance of any doubt, you may not use Full Profile Platform or Full Profile Service before you have accepted these Terms of Service.
3. RIGHTS AND OLBIGATIONS IN RELATION TO FULL PROFILE SERVICE
3.1. Subject to Terms of Service, you are granted a limited non-exclusive license to use Full Profile Service as regulated herein.
3.2. You understand and agree that Full Profile Platform is solely and exclusively owned and operated by us and/or our third-party partners.
3.3. You understand that your use of Full Profile Service does not grant you ownership of any content of the Full Profile Platform. You are not allowed to lease, rent or reuse software provided to you via provision of Full Profile Service.
3.4. By accepting these Terms of Service and using Full Profile Service, you represent and warrant that you have been granted all authorizations, licenses, consents and permits required by law to submit your data to Full Profile Platform for purposes of Full Profile Service and, by way of our direct assistance, carry out the background screening and other research activity as requested from us by you. For avoidance of any doubt, this includes but is not limited to legally valid consent of any data subject whose personal data is researched or otherwise processed by way of our Full Profile Service. You also represent and warrant that you have been granted authorizations, licenses, consents and permits to compile a report as result of Full Profile Service, based on our collected information and further segmentation.
3.5. We are not obliged to pre-screen, monitor or filter the data being provided to you via Full Profile Service in order to discover any unlawful nature therein.
3.6. In connection with using the Full Profile Service, it is prohibited to:
3.6.1. use the Full Profile Service or its content for any unlawful purpose;
3.6.2. solicit others to perform or participate in any unlawful acts;
3.6.3. violate any international or local regulations, rules and laws;
3.6.4. harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
3.6.5. submit any false or misleading information;
3.6.6. upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Full Profile Service or Full Profile Platform;
3.6.7. spam, phish, pretext, spider, crawl, or scrape;
3.6.8. use the Full Profile Service for any obscene or immoral purpose;
3.6.9. interfere with or circumvent the security features of the Full Profile Service or any related website, other websites, or the Internet;
3.6.10. use the Full Profile Service if you are not able to form legally binding contracts (for example if you are under 18 years old), or are temporarily or indefinitely suspended from using our sites, services, applications or tools;
3.6.11. transfer your account to another party;
3.6.12. circumvent any technical measures we use to provide the Full Profile Service.
3.7. The quality and accuracy of Full Profile Service depends on the quantity and accuracy of the information submitted by you. We do not guarantee a certain level of accuracy with respect to any information in reports.
3.8. Due to unforeseeable events, we cannot guarantee that use of Full Profile Service will always be uninterrupted, timely, secure or error-free. You understand that there might sometimes be occasions when the Full Profile Service may be interrupted for certain time period, including, without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment. However, we do our best to minimise those occasions and provide you the best possible user experience.
3.9. We may, at any time, provide or make available updates or upgrades to the Full Profile Service, including without limitation bug fixes, service enhancements, new features, deletion of existing functions, or modifications. Updates will be governed by these Terms of Service, unless separate terms and conditions are provided with such updates, in which case that separate terms and conditions shall govern the updates.
3.10. Use of report, provided by us as result of Full Profile Service, must comply with rights of subjects whose data is contained in the report. We reserve the right, at our sole discretion, to use the reports for purposes of marketing, enhancing, developing or improving the quality of Full Profile Service, for example to create new features and functionality in connection with the Full Profile Service. We also have right to access your reports in order to provide you with customer service.
3.11. We reserve the right to update, change or replace any part of Terms of Service on the basis of objective reason. In case of update to the Terms of Service, you will be notified by e-mail and/or update will be posted on Full Profile Web Site. If you do not agree to the change of Terms of Service, you have a right to terminate the Agreement within 10 days as of our notification via e-mail, by sending us a termination notice in which case the Agreement is deemed terminated after 15 days of receipt of your notice. Your continued use of Full Profile Service after constitutes your acceptance to those changes.
4. FEES AND PAYMENT
4.1. We provide Full Profile Service in different packages which include differentiated fees. Currently available packages and our related fees are available at www.full-profile.com/pricing.html.
4.2. Packages include the provision of one-time Full Profile Service, subject to a fixed fee. Packages and related fees include fees for requested research activity, and provision and retaining of report. Value added tax shall be added to the amount of the fee when applicable.
4.3. Fee for Full Profile Service is only payable via credit card. We accept fallowing credit cards: Visa, MasterCard.
4.4. Once you have registered as a user, you may use Full Profile Service as you wish, by using packages of your choice. Prior to providing you with the Full Profile Service, we verify your credit card information and request you to provide us your name, e-mail address, address and billing information to comply with the security regulations for the payment transactions. Credit card information is verified upon each subsequent request for Full Profile Service and service is denied if payment is not available.
4.5. Upon delay with any payments, you are obliged to pay interest on the delay (penalty for late payment) in amount of 0.05% per day for each day in delay.
4.6. All invoices regarding provided services are available and can be downloaded from Full Profile Platform.
4.7. We reserve the right, on the basis of objective reason, such as, for example, changes to fees payable by us to our partner companies, changes in taxes, office costs, labor costs, service cost, any maintenance costs, etc., change the Fee payable. Accordingly, clause 3.11 hereof is applied.
4.8. We provide money back guarantee on our Service. If you're not satisfied with your purchase, you can ask your money back within 15 days of the purchase. All complaints regarding Service quality shall be sent to
4.9. Payments are accepted only in Euros (EUR).
5.3. In order to use the Full Profile Service and Full Profile Platform we collect and process your Personal Data, which is necessary for identifying you (e.g. name, e-mail, country, credit card information, billing information and phone number). The Personal Data referred in present clause is collected and processed only for the purposes and to the extent that it is necessary for providing you with the Full Profile Service.
5.4. As part of using the Full Profile Service and Full Profile Platform you can upload and process Personal Data about the third parties you manage. We do not have direct relationship with the third parties whose Personal Data has been submitted by you. You shall be fully liable for processing and collecting such Personal Data through Full Profile Service.
5.5. You agree and understand that upon uploading and processing any Personal Data to Full Profile Platform, you are obliged to follow and adhere all applicable laws and regulations regulating the processing of personal data, including having obtained all necessary consents from the persons whose Personal Data you submit.
5.6. You shall be solely responsible for the compliance with the personal data processing requirements.
5.7. We shall collect and process only data that is voluntarily submitted by you to us.
5.8. We do not disclose Personal Data to any third parties unless it is necessary to operate, maintain, enhance or provide features of the Full Profile Service, or to collect Fees and shall keep Personal Data safe.
5.9. We retain the Personal Data collected from you during the term of the Agreement or as long as it is necessary for ensuring the provision of Services to you.
5.10. We use Session ID cookies when providing you with Full Profile for functionality purposes. Cookies are small data files stored on your hard drive by a website. Cookies help us monitor and improve the functionality and usage of our web sites.
5.11. You can delete or block cookies through your browser settings at any time. However, some cookies might be necessary for the functionality of the Full Profile Platform or Full Profile Service. Therefore, you understand that when blocking or deleting the cookies some features of the Full Profile Service might not function correctly. For more general information about cookies including the difference between session and persistent cookies please see www.allaboutcookies.org.
5.12. We may transfer, process and store Personal Data in cloud databases that are located outside of Estonia. You represent your agreement to such processing and storage. At the moment of concluding this Agreement, the cloud service provider we use is Digital Ocean, Inc (101 Avenue of the Americas 10th Floor, New York, NY 10013, www.digitalocean.com). We reserve the right to change the cloud service provider at any time without any prior notice to you.
6. CUSTOMER SUPPORT AND CONTACT INFORMATION
6.1. We provide you customer support service via e-mail to help and assistance you with the technical questions that might arise upon your use of Full Profile Service (hereinafter “Support Service”).
6.2. Support Service working time is from Mondays to Fridays at 9.00 am to 5.00 pm (UTC +02:00), excluding Estonian Holidays (hereinafter “Working Time”).
6.3. You can access Support Service at any time by sending us an e-mail to by describing, in detail, the question and/or problem you have. We shall look through your inquiry during Working Time and do our best to answer you within one business day.
6.4. We do not guarantee that we are always able to answer you in time or that our answer will be sufficient and complete. We confirm that we process your inquiries without delay.
6.5. In case you have any other question Full Profile or these Terms of Service, please also contact us at email@example.com
7. LIABILITY AND IDEMNIFICATION
7.1. The Full Profile Service and any content, or services or features made available in conjunction with or through the Full Profile Platform is provided “as is” and “as available” without any warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties.
7.2. We do not warrant or guarantee that the Full Profile will be compatible with all or any hardware and software which you may use, available all the time or at any specific time, uninterrupted, secure or error free, suitable for your requirements or free from viruses, interference, hacking or other security intrusion.
7.3. Including, but not limited to, we shall not be responsible for the following:
7.3.1. any interruption, discontinuance, suspension or other type of unavailability of the Full Profile Platform or Full Profile Service;
7.3.2. any interruption or cessation of transmission to or from the Full Profile Platform or Full Profile Service;
7.3.3. any bugs, viruses, Trojan horses or the like, which may be transmitted to or through the Full Profile Platform or Full Profile Service;
7.3.4. deletion of, corruption of, or failure to store any content or data;
7.3.5. any disclosure, loss or unauthorized use of the login credentials due to your failure to keep such credentials confidential;
7.3.6. the incompatibility of technologies used for accessing the Full Profile Platform or Full Profile Service, for example if certain features, functions, parts or elements of the Home Page Service are designed for use on a personal computer or laptop and do not function on a mobile platform or a tablet.
7.4. We shall not be liable for any violation by you in respect of any third persons, including, but not limited intellectual property rights.
7.5. You agree to indemnify, defend and hold harmless us, our cooperation partners and sub-contractors engaged in provision of the Full Profile Service against any costs, damage, claims, liabilities and expenses (including attorneys’ fees) incurred directly or indirectly as a result of your violation of this Agreement or any provisions of the applicable law. This includes but is not limited to your failure to obtain consents and authorizations required for Full Profile Service (for example non-existence of consent of the data subject in the extent relevant for his/her background screening within the scope of any given Full Profile Service).
7.6. We shall not be liable for anything that is a result of any events beyond our reasonable control ( “Force Majeure”), including, but not limited to, acts of nature, storm, fire, earthquake, explosion, flood, war, insurrection, riots, terrorism, crime, labor shortages and strikes, lockout or other industrial action, embargoes, terrorism, crime, the weather and climate conditions, default or failure of a third party, electrical failure, confiscation and action or threat of action of any government or government agency.
8. TERM AND TERMINATION
8.1. This Agreement is concluded without a term.
8.2. Both you and us have right to ordinary cancellation of the Agreement, by serving the other party a prior termination notice by e-mail at least 90 days in advance.
8.3. We have the right to terminate the Agreement with immediate effect, by serving you an extraordinary termination notice by e-mail, if you have (i) provided morally inappropriate, fraudulent, misleading or inaccurate information (ii) are not eligible or authorized to use our services or (iii) materially violated any requirement stipulated in these Terms Service and have not remedied such violation (provided a remedy is possible and reasonable according to our opinion) within the term given by us.
8.4. After the termination of the agreement we have the right to delete your account. Your reports shall be stored in our database for another 3 years period.
9. GOVERNING LAW AND JURISDICTION
9.1. This Agreement shall be governed by the laws of the Republic of Estonia.
9.2. Any disputes arising from this Agreement shall be settled in the Harju County Court in the Republic of Estonia.
10.1. If any term or provision of this Agreement is held invalid, unenforceable or illegal in whole or in part for any reason, that provision shall be enforced to the maximum extent permissible. The validity and enforceability of the remaining terms, conditions or provisions, or portions of them, shall not be affected.
10.2. The headings used are intended solely for the purpose of facilitating the tracking of the contents of the Agreement, and have no bearing on the interpretation of the contents of any of the provisions of the Agreement.
10.3. Our failure to exercise or enforce any provision of or any of our right hereunder shall not mean that we have deemed a waiver of future enforcement of that or any other provision or right.